State Farm® Insurance Agent Kim Brust
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lori Johnson
February 13, 2026
5
out of
5
rating by Lori Johnson
"Shay was very nice and timely today. Thank you for being there."
Dang Nguyen
February 5, 2026
5
out of
5
rating by Dang Nguyen
"Perfect!"
We responded:
"Hey there! Thank you for the great review."
Dorothy Bean
January 27, 2026
5
out of
5
rating by Dorothy Bean
"Worked with Darien and she was great!"
We responded:
"Thank you, Dorothy! I'm happy to hear that Darien provided you with great service. Our team is dedicated to ensuring a positive experience for all our customers. If you need anything else, feel free to reach out!"
Anchors Aweigh
January 26, 2026
5
out of
5
rating by Anchors Aweigh
"This afternoon I received the email about the new system being implemented. I called & spoke to Darien, the agent who was very helpful walking me through the transition process. I have been a customer for years & am very pleased at how the agents take the time to explain & provide assistance. Darien was wonderful today & I thank her, as is Kim. Sincerely, Steve"
We responded:
"Hey, Steve! Thanks for taking the time to share this. I appreciate you reaching out when you received the email about the new system, and I’m glad Darien was able to walk you through the transition and answer your questions. It means a lot to hear that you’ve felt supported over the years, and I truly appreciate your kind note and continued trust in our office."
Bobby Maday
January 20, 2026
5
out of
5
rating by Bobby Maday
"great customer service. highly recommend getting a quote from Shay!!"
We responded:
"Hey, Bobby! Thanks for letting us know about your experience, we’re glad the customer service stood out and that Shay was able to help with a quote. We appreciate you taking the time to share this."
Marie Hooke
January 12, 2026
5
out of
5
rating by Marie Hooke
"I took a leap of faith today and called State Farm Insurance, Kim Brust. It's like I won the lottery. I saved over $40 a month with the same insurance I had with Travelers, Florian Agency, AND great customer service...that I DIDN'T get at Florian insurance Agency. It might not be nice to say, but that agency is rude and a rip off. Lesson learned. Give Marcella at their office a call and see how much you can save AND not get a rude agent. Kim Brust - State Farm Insurance Agent"
We responded:
"Marie, thank you for sharing your experience! I'm so happy to hear that you found value and excellent service with us. Marcella and the team are dedicated to providing the best support possible. If you ever need anything else, feel free to reach out!"
Shauna Knerr
December 15, 2025
5
out of
5
rating by Shauna Knerr
"My experience with State Farm has always been positive, but working with Marcella in this office has been an absolute pleasure in every way! She not only saved us money and gave us much better coverage, she did it with topnotch customer service from start to finish. Everything was handled with care and expertise; Marcella you are the BEST!!"
We responded:
"Thank you, Shauna! I'm so happy to hear about your positive experience with Marcella. She truly goes above and beyond to provide excellent service and ensure our customers get the best coverage. We're grateful for your feedback and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
Logan Miramonti
December 8, 2025
5
out of
5
rating by Logan Miramonti
"I called about a motorcycle insurance quote and talked with Shay! She was great, very helpful and got me exactly what i needed in a timely manner! 10/10 would recommend"
We responded:
"Logan, thank you for sharing your experience! I'm happy to hear Shay was able to assist you with your insurance needs. We appreciate your recommendation and are here for any future questions or needs. Let us know if there's anything else we can do for you!"
Dante Testino
December 8, 2025
5
out of
5
rating by Dante Testino
"Shay’s great"
We responded:
"Thank you, Dante! I'm happy to hear that Shay provided you with excellent service. Our team is dedicated to delivering the best experience possible. Let us know if there's anything else we can assist you with!"
Riley Coats
October 15, 2025
5
out of
5
rating by Riley Coats
"I had the pleasure of working with Shay and Kim’s office, and wow was she great. Super kind on the phone, and didn’t mind all my crazy questions. Will definitely be spreading the word about Kim Brust State Farm!"
We responded:
"Thank you, Riley! I'm happy to hear that Shay and our office provided you with such a positive experience. We appreciate your kind words and your willingness to share your experience with others. Let us know if there's anything else we can assist you with!"
Angel Gomez
October 15, 2025
5
out of
5
rating by Angel Gomez
"Shay is hands down the best! Very helpful and easy to talk too. She is my go to whenever someone asks me for a recommendation."
We responded:
"Thank you, Angel! I'm so happy to hear that Shay has been so helpful and approachable for you. It's wonderful to know she's your go-to for recommendations. We’re here to help with anything else you might need!"
Salvador Flores
October 15, 2025
5
out of
5
rating by Salvador Flores
"What a great experience it was working with Shay! She quoted me for my auto and worked through what coverages I would have. Would highly recommend Kim Brust State Farm."
We responded:
"Salvador, thank you for sharing your positive experience! I'm glad Shay was able to assist you with your coverage needs. We appreciate your recommendation and are here for any future insurance questions or needs you might have. Thanks for choosing us!"
Hdhd Bxhdhd
October 2, 2025
5
out of
5
rating by Hdhd Bxhdhd
"Shay is the best ever"
We responded:
"Thank you for your wonderful feedback! I'm delighted to hear that Shay provided such excellent service. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
Bekah Olampo
October 2, 2025
5
out of
5
rating by Bekah Olampo
"Shay is the best ever. And will always help you out."
We responded:
"Thank you, Bekah! I'm happy to hear that Shay has been so helpful. We appreciate your feedback and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Nicole
October 1, 2025
5
out of
5
rating by Nicole
"Crystal is the best ask for her, she worked to get me the best quote, I will definitely be referring her to friends and family she went above and beyond :)"
We responded:
"Thank you, Nicole! I'm happy to hear that Crystal provided you with such outstanding service and helped you find a great quote. Your referrals mean a lot to us, and we appreciate your support. If you have any more questions or need assistance, feel free to reach out anytime!"
Annistyn
September 13, 2025
5
out of
5
rating by Annistyn
"Shay was very helpful"
We responded:
"Thank you, Annistyn! I'm happy to hear Shay was helpful during your experience. Our team is dedicated to providing excellent service. Let us know if there's anything else we can assist you with!"
Used Car Managers
September 13, 2025
5
out of
5
rating by Used Car Managers
"Shay was quick to answer any questions I had. Very helpful! Thanks again."
We responded:
"Thank you! I'm happy to hear Shay was able to assist you promptly and provide helpful answers. We appreciate your feedback and are here for any future questions or needs. Thanks for choosing us!"
Erika B
September 8, 2025
5
out of
5
rating by Erika B
"Marcella has been a huge help. She walked me through 3 different insurance programs I needed and always follows up. She made the experience feel personalized."
We responded:
"Thank you, Erika! I'm glad Marcella was able to assist you with your insurance needs. Our team is here to support you. If you have any questions or need help, don't hesitate to reach out!"
Tiera Elam
August 29, 2025
5
out of
5
rating by Tiera Elam
"Love when a customer service agent knows what they are talking about and answers questions efficiently. Ask for Shay - she’s awesome! Thank you!"
We responded:
"Thank you, Tiera! I'm happy to hear that Shay provided you with efficient and knowledgeable service. We appreciate your kind words and are always here to assist with any questions or needs you may have. Thanks for choosing us!"
J B
August 28, 2025
5
out of
5
rating by J B
"Shay is absolutely a great help from start to finish. Answered any questions I had and made the process painless, and just from this, I would never turn away from this insurance company ,this place always took care of me and my family members and the fact that I know someone that’s in this company to continue to flourish this awesomeness you Shay! Amazing!!"
We responded:
"Thank you, J B, for your wonderful feedback! I'm so happy to hear that Shay was able to assist you throughout the process and make it smooth for you. It's great to know that you and your family feel well taken care of by our office. We're always here for you, so feel free to reach out anytime!"
Natalie Harmon
August 28, 2025
5
out of
5
rating by Natalie Harmon
"Shay’s services were amazing and helped me with everything i needed. She’s the best!"
We responded:
"Thank you, Natalie! I'm so happy to hear that Shay provided you with such excellent service. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"
Janel Kennebeck
August 28, 2025
5
out of
5
rating by Janel Kennebeck
"Marcella was wonderful to work with and she helped us so much! I think we had a record number of policy changes in a short amount of time and she was so responsive and assisted us with each one in such a timely and professional way. Thank you!"
We responded:
"Thank you, Janel! I'm happy to hear that Marcella provided such responsive and professional assistance with your policy changes. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
mallory gray
August 27, 2025
5
out of
5
rating by mallory gray
"Shay is the best of the best! I highly recommend her!!"
We responded:
"Mallory, thank you for your fantastic review! I'm happy to hear that Shay provided you with such excellent service. We appreciate your recommendation! If you ever need anything else, feel free to reach out."
Clint Fortier
August 27, 2025
5
out of
5
rating by Clint Fortier
"Shay has been really helpful and answered all of my questions!"
We responded:
"Thank you, Clint! I'm happy to hear that Shay was able to assist you and provide the answers you needed. Our team is dedicated to offering great service. If you have any more questions or need further assistance, feel free to reach out anytime!"
Sammy Hagen
August 27, 2025
5
out of
5
rating by Sammy Hagen
"I’ve had the pleasure of working with Shay at State Farm, and I can honestly say the experience was top-notch from start to finish. Shay is knowledgeable, responsive, and truly cares about helping clients find the right coverage. Whether it’s answering questions or walking you through options, Shay goes above and beyond to make insurance easy to understand and stress-free. Highly recommend reaching out to Shay if you want someone who actually listens and looks out for your best interests!"
We responded:
"Thank you, Sammy, for your wonderful feedback! I'm delighted to hear about your positive experience with Shay. It's great to know that Shay's dedication and expertise made your insurance journey smooth and stress-free. We appreciate your recommendation and are always here to assist with any future needs. Let us know if there's anything else we can do for you!"